Blizzard apologizes for not being prepared for server overloads, delays auction house ...
Since the launch of Diablo III several days ago, thousands of gamers are still unable to play the game due to its numerous login errors. The game requires an active Internet connection, and with that, some server issues was expected ... however, Blizzard was not prepared for such an overwhelming server overload (Error 37). With Diablo fans storming the web with tons of complains, Blizzard has issued an apology ... admitting that they didn't do enough to prepared for millions of players (despite collect data from their beta and pre-order records).
"Despite very aggressive projections, our preparations for the launch of the game did not go far enough ... we greatly appreciate everyone's support, and we want to sincerely apologize for the difficulties many of you encountered on day one", Blizzard explained. They claimed significant improvements have been made thus far, but expect more maintenance in the future.In addition, the game's real money auction house is being pushed back from its May 22nd release date. The game's servers are their current priorities, so no word on when it will launch.
"Diablo Players:
We'd like to extend a very sincere thank you to everyone who joined the global Diablo III launch celebrations this week, as well as to everyone who was ready to jump into Sanctuary the moment the game went live. To that end, we'd also like to say that we've been humbled by your enthusiasm - and we sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure. As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
We've been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We're continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.
In order to make sure everything is continuing to run as it should, we've decided to move out our target launch for the real-money auction house beyond our original estimated date of May 22. We'll post further updates on that in the near future.Aside from the tremendous number of players simultaneously logging in to the game, one of the launch-day service issues was linked to the achievement system. Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins. We're investigating this issue and will provide a specific update as soon as possible.We greatly appreciate everyone's support, and we want to sincerely apologize for the difficulties many of you encountered on day one. Please visit the Battle.net Support site or Support forums for the latest service-related updates or for help in troubleshooting any technical issues you may be having downloading, installing, or while playing the game.
Thank you again for your patience while we reinforce the gates of Sanctuary and further strengthen it for your onslaught.
Respectfully,
Blizzard Entertainment."
By Chez Garcia:
Founder and Editor-in-cheif of BGN. Keeping up with the latest gaming content is what he does ... in his free time, when not playing soccer (the real football).
Warriors that survived the onslaught of the armies of the Burning Hells have gone mad from their ordeals and it is up to a new generation of heroes to face the forces of evil threatening the world of Sanctuary.
Release Date(s): May15, 2012
Platform(s): PC, Mac
Publisher(s): Blizzard Entertainment
Developer(s): Blizzard Entertainment